A factor that may determine your specific cleaning day is the weekday on which a cleaning team is already in your area. If your cleaners are already cleaning several homes in your neighborhood on Wednesday, then that is likely to be your assigned cleaning day. It is not economically feasible to send a team several miles out of their way when they’re working in another part of the city on Tuesday, for example, if there is a team in your neighborhood on Wednesday.

 What if I need to cancel an appointment?

Just as it might make your life miserable if your cleaners did not show up without notice for a scheduled visit, it is equally frustrating for your team to arrive only to find that you "forgot to call and cancel" this visit. For this reason, we have a policy of charging clients who fail to provide advance notice in canceling a cleaning visit. Of course, emergencies can arise which may make it impossible for one party or the other to keep a scheduled appointment. Since those types of emergencies are rare, empathy on the part of the offended party should be the order of the day. It would be a real shame to ruin an otherwise good relationship between us as a result of circumstances beyond anyone’s control.

 Is it safe to leave a key?

Since most clients are not home when their house cleaners visit, there must be some way for the team to gain entry into the house. The majority of clients provide us with a house key — which we treat with the utmost security. Besides management, only the team supervisor has access to keys. Leaving a key under the front doormat, in a mailbox, or some other location is not a safe alternative.

If you’re not comfortable giving us our own key, and there’s a chance you won’t be home when we arrive, you need to have some agreeable and viable alternative for allowing us entry into your home.

What if there is an accident or something is damaged?

Don't worry! We are fully insured in the event of an accident or damage to your property. Only reputable cleaning companies such as ours carry Liability and Workers Compensation Insurance. We feel this is a small price to pay for the piece of mind and security this provides our clients and employees.
 
What do I do about Fido and Fluffy?

          If possible, leave your pets outside on your cleaning day. It’s a lot easier to clean the house without the cat chasing the mop or having the dog freak out when the vacuum cleaner is turned on. If pets will be in the home when your house cleaners arrive, be sure that they have been warned ahead of time — like, "don’t let the cat out when you come," or "don’t worry about Rex’s barking."

 My cleaning crew did a great job and I would like to tip them, how do I do this?

Tips are always appreciated, but never expected. However, the decision as to whether to tip and how much to leave is entirely a personal matter; it is not a mandatory obligation.